Refund and Return Policy
Effective Date: January 6, 2025

At Rovamavel, we are committed to ensuring your satisfaction with our products and services. If you are not completely happy with your purchase, we offer a hassle-free refund and return process. Please read our policy below for details.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of purchase.
  • Items must be in their original condition, unused, and in the original packaging.
  • Proof of purchase (e.g., receipt or order confirmation) must be provided.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Clearance or sale items marked as “Final Sale.”
  • Personalized or customized products.
  • Items damaged due to misuse or negligence.

3. Refund Process

Refunds are processed as follows:

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be issued to your original payment method within 7-10 business days.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@rovamavel.com or call (563) 382-2181 with your order details.
  2. Ship the Item: After receiving confirmation, ship the item to the following address:
    Rovamavel
    2601 Grouse Valley Rd, Decorah, Iowa
  3. Track Your Return: Keep a record of your return shipment tracking information to ensure it reaches us.

5. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please return it for a refund and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at info@rovamavel.com or (563) 382-2181.
  • Provide photos of the damaged item for verification.
  • We will arrange for a replacement or refund, including return shipping costs, if applicable.

7. Late or Missing Refunds

If you haven’t received your refund:

  • First, check with your bank or credit card company, as processing times may vary.
  • If you’ve done this and still have not received your refund, contact us at info@rovamavel.com.

Contact Information

For questions or concerns regarding this policy, please contact us:

  • Hotline: (563) 382-2181
  • Email: info@rovamavel.com
  • Address: 2601 Grouse Valley Rd, Decorah, Iowa